Tawkify and Arrows Terms of Use
Last Updated May 12, 2025
1. Welcome to Tawkify and Arrows
We help people build meaningful relationships—whether you’re looking for lasting love, greater confidence in dating, or just a genuine connection. To support that mission, Tawkify offers a suite of services tailored to different needs and experiences, including personalized matchmaking and expert coaching through Tawkify, and video-based dating through our Arrows platform. These offerings—along with the websites, mobile applications, and supporting technologies—are referred to collectively in these Terms as our “Services”.
These Terms of Use (“Terms”) form a legally binding agreement between you and Tawkify, Inc. and its subsidiaries and affiliates (“Tawkify,” “we,” “us,” or “our”). These Terms govern your access to and use of the Services, which are made available through our websites (e.g., tawkify.com and arrows.com), mobile applications (the “Apps”), and any related tools, systems, or digital infrastructure (collectively, the “Platform”).
By using our Services, you agree to be bound by: (i) these Terms, which we may update from time to time; (ii) our Privacy Policy, Trust & Safety Policy, Community Guidelines, our main Service Agreement, and other posted policies and guidelines; and (iii) any additional terms that apply to purchases or specific services you choose to use.
Please review the dispute resolution provisions in Section 17, which include a binding arbitration agreement and a class action waiver. Except where prohibited by law, these provisions require you to resolve most disputes with us through final and binding arbitration on an individual basis, rather than in court, and limit the remedies available to you.
Your privacy matters to us. Our Privacy Policy explains how we collect and use your information. We do not share your photos or identifying details with prospective matches, or theirs with you, without your permission.
Some of our Services are offered on a subscription basis and will automatically renew at the end of each billing period unless canceled pursuant to these Terms and any applicable service agreements.
Notice to California Users: If you reside in California, you may cancel your subscription at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using an external service, such as the Apple App Store or Google Play, you must cancel through that platform. If you purchased directly through Tawkify, you may cancel by contacting Customer Success. Your notice must state that you are canceling this agreement (or use similar language). See Exhibit A for more information.
We may update these Terms from time to time, subject to applicable law. When we make material changes, we’ll post the revised Terms on our websites and Apps, along with an updated effective date. In some cases, we may also notify you directly. It’s your responsibility to review the Terms periodically. Continued use of the Services means you agree to the updated Terms. If you don’t, please stop using the Services.
2. Eligibility
Who Can Use Our Services
To use our Services, you must meet the following requirements. These standards help us maintain a safe and respectful community for everyone. By using your Services, you represent and warrant you meet all of the following requirements:
- You are an individual and at least 18 years old,
- You have the legal capacity to enter into a binding agreement,
- You are not currently married (you may be separated if your marital status is clearly disclosed),
- You are using the Services for genuine relationship-seeking purposes,
- You do not have more than one account on our Services,
- You have not previously been banned or removed from using our Services, unless we’ve given you written permission to return,
- You are not legally required to register as a sex offender,
- You have never been charged with, convicted of, or pleaded no contest to a felony, a sex offense, or any crime involving violence, and
- You are not prohibited by law from using the Services.
We may ask you to verify your age or identity, such as with a government-issued ID, during account setup or at any time. As part of this process, you may also be asked to share certain background details, such as any past or pending criminal charges, bankruptcy filings, or other material information that could affect your eligibility to use the Services. Providing complete and accurate information is important—if we determine that you don’t meet our eligibility criteria, or that any information you provided was false or misleading, we may suspend or terminate your access to the Services without a refund.
Criminal Records Screenings
YOU UNDERSTAND AND AGREE THAT TAWKIFY IS NOT OBLIGATED TO CONDUCT CRIMINAL SCREENINGS OR IDENTITY VERIFICATION CHECKS ON USERS OF ITS SERVICES OR TO OTHERWISE INQUIRE INTO THE BACKGROUNDS OF ITS USERS, ALTHOUGH IT MAY DO SO AT ITS DISCRETION. IF YOU PURCHASE A CLIENT MATCHMAKING SUBSCRIPTION, OR IF YOU ARE SELECTED FOR A DATE, TAWKIFY WILL CONDUCT A SCREENING, OF AVAILABLE PUBLIC RECORDS, ON YOU, FOR ANY CRIMINAL HISTORY (“CRIMINAL RECORDS SCREENING”). ALL OTHER CRIMINAL RECORDS SCREENINGS WILL BE PERFORMED AT TAWKIFY’S DISCRETION. TAWKIFY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE CONDUCT, IDENTITY, INTENTIONS, LEGITIMACY, OR VERACITY OF TAWKIFY’S USERS OR THE INFORMATION USERS PROVIDE TO TAWKIFY. HOWEVER, WE RESERVE THE RIGHT TO CONDUCT—AND YOU HEREBY AUTHORIZE US TO CONDUCT—ANY CRIMINAL OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES) ON YOU AT ANY TIME USING AVAILABLE PUBLIC RECORDS, AND YOU AGREE THAT ANY INFORMATION YOU PROVIDE MAY BE USED FOR THAT PURPOSE. IF WE DECIDE TO CONDUCT ANY SCREENING THROUGH A CONSUMER REPORTING AGENCY, YOU HEREBY AUTHORIZE US TO OBTAIN AND USE A CONSUMER REPORT ABOUT YOU TO DETERMINE YOUR ELIGIBILITY UNDER THESE TERMS.
TAWKIFY RESERVES THE RIGHT TO TERMINATE THIS AGREEMENT AND YOUR ACCOUNT, WITHOUT REFUND, IN THE EVENT THAT ANY SCREENING WE CONDUCT ON YOU SHOWS THAT YOU ARE NOT ELIGIBLE FOR THE SERVICES OR ARE NOT IN COMPLIANCE WITH THESE TERMS. YOU ACKNOWLEDGE AND AGREE THAT IN THE EVENT TAWKIFY CONDUCTS A CRIMINAL RECORDS SCREENING ON YOU TAWKIFY WILL HAVE NO OBLIGATION TO PROVIDE YOU WITH A COPY OF SUCH SCREENING OR ANY OTHER SCREENING MATERIALS OR ANY OTHER INFORMATION RELATED THERETO AND TAWKIFY RESERVES THE RIGHT TO MAKE CHANGES TO YOUR ACCOUNT, INCLUDING BUT NOT LIMITED TO REVOKING ACCESS TO THE SERVICE OR TERMINATING YOUR ACCOUNT BASED ON THE RESULTS OF SUCH CRIMINAL RECORDS SCREENING.
FCRA NOTICE. TAWKIFY IS NOT A “CONSUMER REPORTING AGENCY” UNDER THE FAIR CREDIT REPORTING ACT (FCRA), AND ANY SCREENING WE PERFORM IS NOT CONSIDERED A “CONSUMER REPORT” UNDER THAT LAW.
3. Account Registration and Management
To use our Services, you’ll need to create a personal account. You agree to provide accurate, current, and complete information and to keep it updated. Your account is for your use only. You may not share it, allow others to access it, or transfer it. We may update or remove usernames that are inappropriate, misleading, or otherwise objectionable.
You’re responsible for keeping your login credentials secure and for all activity under your account. Please use a strong password, avoid logging in on shared or public devices, and log out after each session. We’re not responsible for any loss, damage, or unauthorized access resulting from your failure to follow these practices. If you believe your account has been compromised, contact our Customer Success team right away.
4. Licenses We Grant to You and Your Responsibilities
Licenses We Grant to You
Subject to your compliance with these Terms, Tawkify grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use. This includes your use of our matchmaking and coaching services, our standalone Arrows video dating platform, and any related features available through our websites, mobile Apps, or other platforms. In addition, we grant you a limited, revocable, non-exclusive, non-transferable license to download, install, and use our mobile Apps on devices you own or control, in accordance with these Terms and any applicable App Store rules. These licenses do not grant you ownership of the Services or Apps, and they may be suspended or revoked at any time if you violate these Terms or applicable law.
Your Responsibilities
To protect our users, content, and systems, you agree not to engage in any of the following prohibited activities when accessing or using our Services, mobile Apps, websites, or any related platform features:
- Share, rent, or transfer your account to anyone else;
- Collect or use information about other Service users without their express consent;
- Scrape, copy, reproduce, or compile content from the Services without written permission;
- Reverse engineer, decompile, tamper with, or create derivative works of the Services, Platform, or any related software or content;
- Use the Services for any automated, commercial, unlawful, or non-dating-related purpose;
- Upload malware, spyware, or any code intended to disrupt, damage, or track others;
- Impersonate anyone, mislead users, or violate any applicable law;
- Bypass, interfere with, or attempt to disable security features or access controls;
- Use our trademarks, branding, or content without permission; and
- Use the Services to compete with us directly or attempt to build a similar service.
If we determine that you’ve violated these Terms, we may suspend or permanently close your account, revoke your license(s), and end your access to the Services. In those cases, you won’t be eligible for a refund or credit for any fees paid or unused time. For more serious violations, we may also take legal action or notify the appropriate authorities. Any attempt to access or use the Services in violation of our policies, intended functionality, or security measures is strictly prohibited.
Our Services are intended for users located in the United States. If you choose to access them from outside the U.S., you do so at your own risk and are solely responsible for complying with local laws. By using the Services, you also represent that you are not (a) located in a country subject to a U.S. government embargo or designated as supporting terrorism, or (b) listed on any U.S. government restricted party list.
5. Mobile App Platform Disclosures
If you download or use our mobile apps, including through the Apple App Store or Google Play, please note the following important disclosures:
Tawkify—not Apple, Google, or any other app store provider—is solely responsible for the apps and all content within them. This includes maintenance and support (where required by law), product warranties, legal compliance, and any intellectual property claims. Apple and Google do not provide any warranties or support for the apps, and are not responsible for their content or functionality.
You acknowledge and agree that Apple, Google, and their respective subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them as they relate to your use of the apps. You also agree to comply with any applicable third-party terms of service, such as Apple’s Licensed Application End User License Agreement or the Google Play Terms of Service.
In using the apps, you also represent that you are not located in a country subject to a U.S. government embargo and are not listed on any U.S. government list of prohibited or restricted parties.
6. Changes, Maintenance and Ending Access
Changes to the Services
We’re always working to improve our Services, which means we may add, update, pause, or remove features or content at any time, with or without notice. While we aim to offer a reliable experience, we can’t guarantee that every part of the Services will always be available.
From time to time, we may release updates to improve performance, fix bugs, or introduce new features. Depending on your device settings, these updates may install automatically. While we’re not obligated to maintain any specific feature or provide updates, any updates we do offer are considered part of the Services and are governed by these Terms. For the best experience, we recommend keeping your App up to date, as older versions may not function as intended.
The Services may occasionally include errors, typos, or outdated information (such as pricing, availability, or feature descriptions). We reserve the right to correct or revise any part of the Services at any time, without notice. You may also experience temporary interruptions due to maintenance, technical issues, system upgrades, or unexpected events. While we work to minimize disruptions, Tawkify is not liable for any resulting inconvenience, loss, or delay, except as required by law.
Maintenance and Support
Tawkify does not guarantee ongoing technical support or maintenance but may provide it at our discretion. If required by law, Tawkify—not Apple, Google, or any other app store provider—is responsible for such support.
Ending Your Access
We may suspend or terminate your access to the Services at any time, for any reason or no reason, with or without notice. When that happens, the rights granted to you under these Terms and any related agreements will end automatically. You must stop using the Services and delete any installed Apps from your devices. Termination does not affect any other rights or remedies we may have under law or equity, and you will not be entitled to a refund unless required by law.
7. Payment Terms, Renewals and Refunds
Payment Authorization and Third-Party Purchases
You agree to pay all fees associated with your purchase of Services. Unless otherwise specified in your Service Agreement, full payment is due at the time of purchase. By completing a transaction, you authorize Tawkify or its designated payment processor to charge your selected payment method.
Tawkify may offer installment payment options, either directly or through a third-party provider. If you choose to pay in installments, your use of the Services remains subject to these Terms, your individual Service Agreement (if applicable), and any separate terms and conditions imposed by the installment provider.
Our Services may be made available for purchase directly through Tawkify (e.g., via a representative or website), through authorized payment processors, or through third-party platforms such as the Apple App Store or Google Play. Purchases made through third-party platforms are governed by both these Terms and the applicable terms and refund policies of the third-party provider. Tawkify does not control or guarantee the billing practices of external platforms and cannot process refunds for purchases made outside our direct billing system.
If a payment fails, is reversed, or is later disputed, you remain responsible for the full amount and agree to remit payment upon request. We reserve the right to suspend or terminate Services if timely payment is not received.
Automatic Renewal
Some of our Services are offered on a subscription basis and may renew automatically at the end of each billing period. IF YOU PURCHASE A SUBSCRIPTION THAT AUTOMATICALLY RENEWS, YOUR SUBSCRIPTION WILL CONTINUE UNTIL CANCELED AND WILL RENEW AT THE END OF EACH TERM AT OUR THEN-CURRENT RATE, UNLESS YOU CANCEL IN ADVANCE. To avoid being charged for the next renewal period, you must cancel your subscription before the current term ends. Please note that deleting your account or uninstalling the App does not cancel your subscription.
Canceling Subscriptions
If you purchased your subscription directly through Tawkify (rather than through a mobile app store), you may cancel at any time by contacting our Customer Success team in writing. Unless otherwise required by law, cancellations will take effect at the end of your current billing period, and you will not be entitled to a refund or credit for any unused time. You may continue to access the Services through the end of your paid period.
If your Service is subject to automatic renewal on a fixed date, we will provide a renewal notice at least 30 days before your subscription renews, or as required by applicable law. For Services that renew based on completion of a milestone (rather than a fixed date), we will send a completion notice instead. To avoid renewal charges:
- For fixed-term subscriptions: cancel before the current term ends.
- For completion-based renewals: cancel within five (5) days of receiving your completion notice.
If you purchased a subscription through a third-party app store (such as the Apple App Store or Google Play Store), your subscription is managed by that store, not Tawkify. You must cancel directly through your account with that third-party provider, following their instructions and policies. Tawkify cannot process, manage, or refund subscriptions made through external platforms.
Refunds
All purchases are non-refundable unless your Service Agreement explicitly states otherwise. If a package is designated as refundable, the specific terms will be outlined in that agreement.
Once you purchase a Service package, our team begins working immediately—this includes activities like profile preparation, compatibility reviews, match sourcing, and planning. Because of this, refunds are not available once services have started, except as required by law or expressly promised in writing.
We do not guarantee any particular outcome from our Services. Matchmaking and dating are inherently subjective, and dissatisfaction with a match, your matchmaker or coach, the process, or the number of introductions does not entitle you to a refund.
If your account is suspended or terminated for violating these Terms, our Trust & Safety Policy, or your Service Agreement, you will forfeit any remaining Services and are not eligible for a refund.
Tawkify may, at its sole discretion, deny any refund request, including when a user fails to participate meaningfully in the process, unreasonably delays communication, declines matches without good cause, or otherwise breaches these Terms.
If you purchased your Service through a third-party platform (such as the Apple App Store or Google Play), refund requests must be directed to that provider and are subject to their terms. Tawkify cannot process or guarantee refunds for purchases made through external platforms. You may request a refund from Apple via your Apple ID or at https://getsupport.apple.com.
All refund inquiries must be submitted in writing to our Customer Success team.
Chargebacks and Payment Disputes
You agree not to initiate a chargeback or payment dispute through your payment provider or financial institution without first contacting Tawkify and making a good-faith effort to resolve the issue. Initiating a chargeback without giving us a reasonable opportunity to assist you may result in the immediate suspension or termination of your account, without refund.
If a chargeback or dispute is determined to be unfounded, made in bad faith, or in violation of these Terms, Tawkify reserves the right to:
- Immediately suspend or permanently terminate your access to the Services;
- Recover the full amount of the original transaction; and
- Recover any associated fees, costs, or damages we incur in responding to the dispute, including chargeback processing fees, legal expenses, and internal administrative costs.
We also reserve the right to challenge any unjustified chargeback and pursue all remedies available under applicable law. This may include referring the matter to a collection agency or legal counsel.
By agreeing to these Terms, you acknowledge that meritless chargebacks cause real financial and reputational harm, and that the remedies outlined here are fair and reasonable in light of that impact.
Exception to Refund Policy for Users in Certain States
If you reside in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, special cancellation rights may apply to you under state law:
YOU, THE BUYER, MAY CANCEL THIS AGREEMENT AND RECEIVE A FULL REFUND, WITHOUT PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE YOU FIRST SUBMIT PAYMENT FOR A SERVICE PACKAGE, EXCLUDING SATURDAYS, SUNDAYS, AND LEGAL HOLIDAYS.
IF YOU BECOME UNABLE TO USE THE SERVICES DUE TO DEATH OR DISABILITY BEFORE THE END OF YOUR SERVICE PERIOD, YOU OR YOUR ESTATE MAY CANCEL AND REQUEST A REFUND FOR THE PORTION OF FEES ALLOCABLE TO THE PERIOD AFTER THE DATE OF DEATH OR THE ONSET OF THE DISABILITY. TO INITIATE THIS PROCESS, PLEASE FOLLOW THE NOTICE INSTRUCTIONS BELOW.
These state-specific rights apply in addition to and take precedence over any conflicting terms in Tawkify’s Terms, including our general Refunds policy.
To cancel under this section:
- If you are a resident of Iowa, Illinois, New York, or Ohio, you must complete and submit the applicable Notice of Buyer’s Cancellation form included in Exhibit A.
- If you are a resident of any other listed state, you may cancel by sending a written notice stating your intent to cancel to our Customer Success team.
Other State-Specific Notices
For additional information about specific rights that may apply to residents of New York, North Carolina, or Ohio, please see Exhibit B (State-Specific Addendum for NY, NC, and OH)
8. Communication and Privacy
Tawkify communicates only with you or someone you’ve explicitly authorized to act on your behalf. If you’d like to allow a third party to manage your account or interact with us, written authorization is required.
By using the Services, you agree to receive communications from us about your account, the Services, and promotional updates. These may include text messages, phone calls, emails, chatbot messages, and push notifications, as described below:
Text Messages and Phone Calls
By registering with us and providing your phone number, you expressly consent to receive text messages and phone calls from Tawkify, which may be sent using automated technology, including prerecorded messages or auto-dialing. These communications may include service-related updates, reminders, or promotional content related to the Services. Your consent is not a condition of purchasing any Service. Standard messaging and data rates may apply. If you change or deactivate your phone number, you agree to promptly notify our Customer Success team to update your account information. You can opt out of promotional text messages at any time by replying “STOP” to any message or by contacting Customer Success. For more details, please see our SMS Terms.
Emails and Auto-Subscriptions
When you sign up with us, we may subscribe to our weekly blog or promotional emails. These may include updates, relationship tips, and relevant offers related to our Services. You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any message or by contacting Customer Success. Even if you opt out of promotional emails, you’ll still receive important messages related to your account and Services, such as updates about your matches, billing, or changes to these Terms. We may also use your registered email or phone number to communicate relevant information about your active subscription or Services.
Chatbot Communications
Tawkify may use chatbots or other automated tools to assist with support, answer questions, or guide you through parts of the Services. By using these features, you consent to interact with automated systems, which may log or analyze your responses to improve service. For more information, please see our Chatbot Disclaimer.
Push Notifications
If you download our Apps, you may choose to enable push notifications. If enabled, we may send alerts related to your account activity, matches, or other Service updates. You can turn off push notifications anytime through your mobile device settings.
Location-Based Services
Some App features may rely on your device’s location settings. If enabled, our Apps may use GPS, Bluetooth, or other data to deliver location-specific content or Services. Disabling these permissions may limit your access to certain features.
Your Privacy and Safety
To learn how we collect, use, and protect your information, please review our Privacy Policy.
We will never ask you to meet with a Tawkify employee or representative (including matchmakers or coaches) in person. Tawkify is not affiliated with any other matchmaking or dating platforms. Anyone asking for your login credentials, personal information, or claiming to represent us without proper identification is not authorized by Tawkify.
If you receive a suspicious message, a request for personal information, or an invitation to meet in person that appears to come from Tawkify, report it immediately to safety@tawkify.com.
9. User Conduct, Safety, and Community Rules
At Tawkify, our mission is to help people form real, meaningful relationships. That mission only works when everyone feels safe, respected, and empowered to be their authentic selves. By using our Services, you agree to uphold these shared values and follow the standards outlined in our Community Guidelines and Trust & Safety Policy.
How We Expect You to Show Up
Our community is grounded in principles like integrity, empathy, curiosity, and mutual respect. When using our Services, you are expected to:
- Communicate honestly and thoughtfully,
- Be truthful about your identity and intentions,
- Treat others with kindness and courtesy,
- Engage in our Services sincerely and in good faith, and
- Respect differing perspectives and lived experiences.
You must not use the Services to harass, deceive, manipulate, or harm others in any way. This includes (but is not limited to) catfishing, coercion, abusive language, and other forms of misconduct, including violations of the law. If you are unwilling or unable to uphold these standards, you may not use our Services.
Additional Expectations for Matchmaking Services
If you participate in our matchmaking Services, you are expected to engage actively and responsibly in the process. This includes maintaining timely communication, considering introductions in good faith, and providing accurate, complete information to your matchmaker.
We reserve the right to terminate or suspend services without refund if you repeatedly cancel or reject introductions without valid cause, are unresponsive, unavailable, or otherwise disengaged, misrepresent yourself, your interests, or your availability, or behave inappropriately toward Tawkify staff or other users.
We may assign you a new matchmaker at our discretion to support your experience. You may also request reassignment by contacting Customer Success. Reassignments are not guaranteed and are subject to availability.
Looking Out for Your Safety
While we take significant steps to foster a safe and respectful environment, no platform is entirely free from risk. Please use sound judgment when interacting with others, especially in early communications. We strongly recommend that you keep conversations on-platform until trust is established, and never share sensitive or financial information. For additional guidance on personal safety and platform use, see our Community Guidelines and Trust & Safety Policy.
Colorado Residents
If you reside in Colorado, our Colorado Safety Policy also applies and is incorporated into these Terms.
Reporting and Enforcement
We take violations of our Terms, Community Guidelines, and Trust & Safety Policy seriously. If you witness or experience harassment, scams, impersonation, abusive behavior, or any other conduct that violates these Terms or makes you or others feel unsafe, you must report it promptly by emailing safety@tawkify.com.
Reports are reviewed confidentially by our Trust & Safety team. Based on the nature and severity of the behavior, we may take enforcement action at our sole discretion. This may include, but is not limited to issuing a warning, removing or restricting content, suspending or permanently terminating your account (without refund), reporting conduct to law enforcement or other authorities, and/or revoking access to any remaining Services without refund
We also use a combination of automated tools and manual moderation to proactively detect and prevent violations. Termination for cause results in the loss of access to all Services, with no entitlement to refund or credit, and may include a permanent ban from the platform.
10. User Content, Rights, and Privacy
Information You Provide and Share
To use Services and Apps, you may be asked to provide personal information. Tawkify may also collect technical data about your device and usage through automated tools (like cookies or beacons). All information we collect or receive is governed by our Privacy Policy, and by using the Services and Apps, you consent to our use of your data in accordance with it.
Your Content and Responsibility
Any content you upload, share, or transmit through the Services is considered “Your Content.” Unless otherwise agreed in writing, you retain ownership of Your Content. However, you are solely responsible for it. You agree to ensure that Your Content is accurate, up to date, and in compliance with these Terms. If any content you’ve shared becomes false, misleading, or otherwise noncompliant, you must promptly update or remove it and notify us. Tawkify reserves the right to remove or restrict any content at our sole discretion. We may also suspend or terminate your account without refund if Your Content violates these Terms, our Community Guidelines, our Trust & Safety Policy, or any applicable laws or regulations. You agree to indemnify and hold Tawkify harmless from any claims, damages, or liabilities arising out of or relating to Your Content, including third-party claims.
Prohibited Content
You may not post, share, or transmit any content through the Services that is:
- False, misleading, or unreasonably altered (including via AI tools),
- Harassing, hateful, discriminatory, or threatening,
- Pornographic, obscene, or graphically violent,
- Spam-like, phishing-related, or intended to solicit other users of the Service,
- Impersonating others or using someone else’s identity without authorization,
- Infringing on intellectual property rights or sharing unauthorized copies of copyrighted works, or
- Illegal or promoting others to act illegally.
Violations may result in immediate content removal, account termination, and forfeiture of any remaining Services without refund.
Rights You Grant Us
When you share content with us—like photos, stories, or reviews—we’re grateful. By providing any content (“Your Content”) through the Tawkify Platform or our Services, you grant Tawkify a worldwide, royalty-free, perpetual, irrevocable, transferable, and sub-licensable license to use, host, display, adapt, reproduce, translate, distribute, and create derivative works from it. This helps us deliver and improve our Services, enhance features, and promote the Platform.
For example, we may highlight anonymized quotes from reviews in marketing materials or show how our features are used—always responsibly and without disclosing your identity unless you’ve given us explicit permission. We never sell your photos or personal stories.
If you send us ideas or suggestions (“Feedback”), you’re also giving us permission to use that input in any way that helps us improve, grow, or promote Tawkify. This license is perpetual, royalty-free, irrevocable, and doesn’t require further approval or compensation.
By sharing Your Content or Feedback, you confirm that you have the rights to do so, and that it doesn’t violate anyone else’s rights or any applicable laws.
Profile Sharing and Privacy
Tawkify does not share your profile, photos, or identifying information with other users without your explicit consent. If limited profile sharing is ever part of your service experience, you’ll have the option to opt in or out at any time by contacting Customer Success. Profile sharing, even when consented to, is not guaranteed and is always subject to our discretion and matching strategy.
We will never reveal your last name, contact details, or other personally identifying information to another user unless you give us permission to do so.
You are also required to respect the privacy of others. This means you may not:
- Share another user’s profile, photos, personal information, or communications outside the platform
- Screenshot or distribute content from within the platform without consent
- Attempt to contact another user outside the platform unless they’ve clearly invited you to do so
Violations of this section may result in account suspension or termination, in accordance with our Community Guidelines and Trust & Safety Policy.
11. Copyright Infringement Claims (DMCA)
Tawkify respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). If you believe that content on the Tawkify Platform infringes the copyright in a work you own, you may submit a DMCA Takedown Notice.
Your notice must include:
- A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are involved;
- Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it on the Platform;
- Your contact information, including your name, address, telephone number, and email address;
- A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
Takedown Notices should be sent in writing by mail to Copyright Agent, Tawkify, Inc., 3 Germay Dr., Unit 4, #2488, Wilmington, DE 19804, or by email at customersuccess@tawkify.com
Please note that submitting false claims may result in legal consequences. Tawkify may notify the user who posted the allegedly infringing content and may restore such content if a valid counter-notice is received in accordance with the DMCA.
12. Our Proprietary Rights
Tawkify owns or has licensed all rights in everything offered through the Tawkify and Arrows brands—this includes our names, logos, trademarks, designs, content, software, and technology. Using our Platform doesn’t give you any rights to our intellectual property. Unless we’ve clearly said otherwise in writing, you may not use, copy, share, display, or modify any part of the Services or content. We also reference some third-party names, logos, and trademarks from time to time. These belong to their respective owners and are shown only to identify their products or services. Their appearance doesn’t mean they’re connected to or endorse us, unless we’ve explicitly said so.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU USE THE SERVICES, INCLUDING THE TAWKIFY AND ARROWS PLATFORMS, AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND—EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TAWKIFY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; THAT CONTENT, MATCHES, OR RECOMMENDATIONS WILL BE ACCURATE OR RELIABLE; OR THAT USE OF THE SERVICES WILL RESULT IN ANY PERSONAL, SOCIAL, OR RELATIONSHIP OUTCOME.
WE MAKE NO REPRESENTATIONS REGARDING THE NUMBER OF ACTIVE USERS OR ANY USER’S ABILITY, WILLINGNESS, OR INTENT TO COMMUNICATE, MEET, OR FORM A RELATIONSHIP. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS, AND WE ARE NOT LIABLE FOR ANY STATEMENTS, ACTIONS, CONTENT, OR DECISIONS OF OTHER USERS, OR FOR ANY EMOTIONAL, PHYSICAL, REPUTATIONAL, OR FINANCIAL HARM ARISING FROM YOUR USE OF THE SERVICES.
ANY COACHING, BLOG POSTS, OR OTHER RESOURCES ARE PROVIDED FOR GENERAL INFORMATION ONLY AND DO NOT CONSTITUTE PROFESSIONAL, LEGAL, MEDICAL, PSYCHOLOGICAL, OR RELATIONSHIP ADVICE.
ANY CONTENT OR DATA ACCESSED THROUGH THE SERVICES IS OBTAINED AT YOUR OWN RISK, AND YOU ARE RESPONSIBLE FOR ANY RESULTING DAMAGE TO YOUR DEVICES OR DATA. IF YOUR JURISDICTION DOES NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, ONLY THE LIMITATIONS PERMITTED BY LAW WILL APPLY.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT TAWKIFY, ITS SUBSIDIARIES, AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, ADVISORS, LICENSORS, MERCHANTS, PARTNERS, AND SERVICE PROVIDERS (“TAWKIFY PARTIES”) SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES, WHETHER DIRECT OR INDIRECT, INCLUDING INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE, OR ENHANCED DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, REPUTATION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, THE APP, OUR CONTENT, OR ANY MEMBER CONTENT, REGARDLESS OF THE LEGAL THEORY—INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY VIOLATION, OR OTHERWISE—EVEN IF TAWKIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE TAWKIFY PARTIES FOR ALL CLAIMS RELATING TO A GIVEN SERVICE EXCEED THE AMOUNT PAID BY YOU FOR THAT SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS, EXCLUSIONS, AND REMEDIES IN THIS SECTION CONSTITUTE A FUNDAMENTAL ALLOCATION OF RISK AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE SERVICES WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.
NOTHING IN THIS SECTION LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING FOR DEATH, PERSONAL INJURY, OR FRAUD.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH CASES, ONLY THE LIMITATIONS LAWFULLY PERMITTED WILL APPLY.
15. Indemnity and Release
You agree to hold harmless, defend, and indemnify the Tawkify Parties against and from all losses, claims, demands, costs, liability(ies), lawsuits, damages, expenses, and attorney's fees due to, arising from, or relating in any way to your access to or use of our Services, Your Content, your conduct toward others, or your breach of these Terms of Use. You agree to cooperate fully with Tawkify as is required by such a claim. Tawkify has the right, at its own costs and in its sole discretion, to fully and exclusively defend itself in relation to any claim of indemnification by you.
You hereby release the Tawkify Parties from claims, demands, any and all losses, damages, rights, and actions of any kind arising from or relating to your use of the Services, including but not limited to any interactions with or conduct of other users. If you are a California resident, you hereby waive California Civil Code Section 1542, which states,
"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
SOME JURISDICTIONS DO NOT ALLOW INDEMNIFICATION, SO SOME OR ALL OF THIS SECTION MAY NOT APPLY TO YOU.
16. Third-Party Services and External Platforms
Some features of the Services may involve third-party platforms, such as logging in with your Google or Apple account, making payments via Stripe or Apple Pay, or accessing app stores or external websites linked from Tawkify or Arrows. These platforms have their own terms, which you agree to follow in addition to these Terms.
Tawkify does not control or endorse any third-party platform and is not responsible for their content, policies, or performance. Your use of any third-party service is solely at your own risk and discretion. By using these features, you confirm that you’re authorized to do so and release Tawkify from any claims or liability arising from your interactions with those third parties, including any disputes or issues that may occur between you and them.
17. Arbitration Agreement and Class-Action Waiver
Dispute Resolution and Arbitration
We hope to resolve any issue you may have with Tawkify quickly and informally. Start by contacting Customer Success. If we’re unable to resolve your concern, you and Tawkify agree to resolve any dispute through binding arbitration on an individual basis. This means:
YOU AND TAWKIFY SHALL RESOLVE ANY DISPUTES BETWEEN US EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, WHICH MEANS YOU AND TAWKIFY WAIVE ANY RIGHT TO LITIGATE DISPUTES IN A COURT OR BEFORE A JURY, OR AS PART OF A CLASS ACTION OR A REPRESENTATIVE ACTION, A CONSOLIDATED ACTION, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
Arbitration is an alternative to litigation where a neutral person, the arbitrator, hears and decides the parties' dispute. Arbitration proceedings are designed to provide parties with a fair hearing in a manner that is faster and less formal than court proceedings. Binding arbitration means the decision of the arbitrator is final and enforceable. A dispute is any unresolved disagreement between Tawkify and you. A dispute also includes a disagreement about the meaning of this Section, application, or enforcement. The arbitrator shall decide any dispute under these Terms of Use. The following procedures apply to all arbitration proceedings involving Tawkify and User.
Arbitration Process
All arbitration will be conducted by a single arbitrator in the state where you reside, under JAMS Streamlined Arbitration Rules and Procedures (https://www.jamsadr.com/rules-streamlined-arbitration). The arbitrator may grant the same legal or equitable relief that would be available in court. The decision is final and may be enforced in any court with jurisdiction. Arbitration will generally proceed based on written submissions only, unless either party requests an oral hearing.
Fees and Costs
The arbitrator’s fee and other costs associated with any arbitration related to a non-frivolous claim will be divided equally between the parties unless the arbitrator, acting under Federal Rule of Civil Procedure 54(d)(1), elects to award these fees to the prevailing party. Attorney’s fees may be awarded to the prevailing party if expressly authorized by statute, or otherwise each party will bear its own attorney’s fees and costs.
Location and Rules
Any dispute, claim, or controversy arising out of or relating to these Terms of Use or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by arbitration held in the state of your residence before one arbitrator. The arbitration shall be administered pursuant to JAMS's Streamlined Arbitration Rules and Procedures (https://www.jamsadr.com/rules-streamlined-arbitration/).
Arbitrator’s Authority
The arbitrator shall have exclusive authority to resolve any arbitrability issues including any dispute over these Terms of Use or this arbitration provision's scope, application, meaning, and enforceability. The arbitrator shall be empowered to grant whatever relief would be available in court. Any award of the arbitrator(s) shall be final and binding and may be entered as a judgment in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
The one exception to the exclusivity of arbitration is that either party has the right to bring an individual claim against the other in a small claims court of competent jurisdiction, or, if filed in arbitration, the responding party may request that the dispute proceed in small claims court instead if the claim is within the jurisdiction of the small claims court. If the request to proceed in small claims court is made before an arbitrator has been appointed, any open arbitration between the parties shall be administratively closed. If an arbitrator has been appointed, the arbitrator shall determine whether the dispute should remain in arbitration or instead be decided in small claims court. Arbitration shall be conducted by written submissions only, unless either you or Tawkify invoke the right to an oral hearing before the arbitrator.
Governing Law
Any dispute regarding these Terms of Use, your use of the Services, your relationship with Tawkify, or any action contemplated by these Terms of Use shall be governed by the laws of the State of Delaware without regard to its conflict of law rules. You acknowledge that these Terms of Use evidence a transaction involving interstate commerce. Notwithstanding the governing law provision contained in this paragraph with respect to applicable substantive law, the arbitration provisions in these Terms of Use shall be governed by the Federal Arbitration Act.
Class Action Waiver
EXCEPT WHERE PROHIBITED BY LAW, AS A CONDITION OF USING THE SERVICES, YOU AGREE THAT ANY AND ALL DISPUTES AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED TO THE SERVICES SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, AND THAT YOU SHALL NOT COMMENCE, MAINTAIN, OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE ACTION OR PROCEEDING AGAINST TAWKIFY.
Severability
If any provision related to this arbitration agreement is found to be illegal or unenforceable, then such provision shall be severed from this Section 17, but the rest of Section 17 shall remain enforceable and in full effect. Tawkify or you each can exercise any lawful rights or use other available remedies to (a) preserve or obtain possession of property; (b) exercise self-help remedies, including setoff rights; or (c) obtain injunctive relief (including public injunctive relief), attachment, garnishment, or appointment of a receiver by a court of competent jurisdiction.
The substance of any disputes where public injunctive relief is available shall be decided by the arbitrator. Only if the claimant succeeds in its claim permitting the remedy of a public injunction may such claimant request that a court of competent jurisdiction enter an injunction in conformity with the arbitral award.
Statute of Limitations
You also agree that regardless of any statute or law to the contrary, any claim or cause of action arising from or related to the use of the Services must be filed within one (1) year after such claim or cause of action arose or be forever barred. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
18. Severability and Entire Agreement
These Terms of Use, together with our Privacy Policy, Trust & Safety Policy, Community Guidelines, Colorado Safety Policy, any additional policies or notices we may publish from time to time, and any applicable service agreement you have signed (collectively, the “Agreements”), constitute the entire agreement between you and Tawkify regarding your use of the Services. The Agreements supersede all prior and contemporaneous understandings, communications, representations, or agreements, whether oral or written, relating to the Services. No verbal statement or informal communication shall modify or override the Agreements unless expressly agreed to in writing by Tawkify.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remainder of the Terms and related Agreements shall remain in full force and effect.
19. Miscellaneous
You may not assign or transfer your rights or obligations under these Terms without Tawkify’s prior written consent. Any unauthorized assignment is void. Tawkify may assign these Terms at any time without notice.
These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship between you and Tawkify, and you may not hold yourself out as having authority to bind Tawkify.
Headings are for convenience only and do not affect interpretation.
Unless otherwise specified, notices must be in writing and are deemed received upon electronic confirmation (for email) or delivery confirmation (for certified mail or equivalent).
Tawkify is not liable for delays or failures caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, cyberattacks, pandemics, labor disputes, shortages, or government actions.
The Apps and Services are subject to U.S. export laws. You agree not to export, re-export, or provide them to any person or location prohibited by law and are responsible for complying with all applicable export regulations.
20. Contacting Us
If you have questions, concerns, issues you need help with, or need to report a violation of these Terms, please contact us:
Tawkify Customer Success
Email: customersuccess@tawkify.com
Phone: (844) 494-7280
Mail: Tawkify, Inc., 3 Germay Dr., Unit 4, #2488, Wilmington, DE 19804
EXHIBIT A
NOTICE OF CANCELLATION
(Compliant with Iowa Code § 555A.3, 815 ILCS 645, New York GBS § 394-c, Ohio Rev. Code § 1345.44)
If you reside in Iowa, Illinois, Ohio, or New York, you may cancel this Agreement and receive a full refund without any penalty or obligation within the timeframes set forth below. To exercise this right, please sign and return this Notice of Cancellation form as instructed below.
DATE OF TRANSACTION: ___________________________
You may cancel this contract, without any penalty or obligation:
Within three (3) business days from the date of this transaction; or
If services are not available on the date of signing, within seven (7) business days after the first service becomes available to you.
If you cancel, any payments made by you will be refunded within ten (10) business days of Tawkify’s receipt of your cancellation notice, or as otherwise required by applicable law.
To cancel this contract, send a signed and dated copy of this cancellation notice, or any other written notice, by certified mail, registered mail, personal delivery, or email to:
Tawkify, Inc.
3 Germay Dr., Unit 4, #2488
Wilmington, DE 19804
Email: customersuccess@tawkify.com
Your notice must be sent no later than midnight on: [INSERT LAST DAY TO CANCEL]
CANCELLATION FORM
I hereby cancel this contract.
Date of Transaction: ___________________________
Name: ___________________________
Signature: ___________________________
Date of Cancellation: ___________________________
EXHIBIT B
State Specific Addendum - NY, NC and OH
If you reside in New York, North Carolina, or Ohio, the following state-specific provisions apply to you and are intended to supplement the general Terms of Use and your Service Agreement. In the event of a conflict between these state-specific provisions and the general Terms of Use or Service Agreement, the state-specific provisions will control to the extent required by law.
If You Reside In, Applicable Law Is:
New York:
If you provide a New York address at signup, the following apply in accordance with New York General Business Law § 394-c:
- You may cancel your contract within three (3) business days of payment. See Exhibit A for the required cancellation form.
- The initial term of your agreement is twelve (12) months. After this period, it will automatically renew for successive twelve (12)-month terms unless you cancel prior to renewal by contacting Customer Success.
- We do not disclose your personal information without your written consent, except as permitted by law. By agreeing to the Terms, you expressly consent to our limited disclosure in connection with a business transaction (e.g., merger, acquisition, sale of assets, bankruptcy).
- You may pause your membership for up to one (1) year unilaterally, or up to two (2) years with mutual agreement, by contacting Customer Success.
- When your membership ends (unless you remain active), we will return or delete your personal data, including photos and questionnaires, within a reasonable time.
- If a member you interacted with is later banned for fraud, Tawkify will notify you within 24 to 72 hours, including the member’s identifier, reason for the ban, and relevant fraud prevention resources.
- Tawkify operates nationally and is not required to define a geographic service radius. If you move outside a supported area, contact us to explore alternative services or request a refund.
- You may view the New York Dating Service Consumer Bill of Rights here or request a copy by contacting our Customer Success team.
North Carolina
You may review the North Carolina Buyer’s Rights here.
Ohio
If you provide an Ohio zip code at the time of enrollment, the following apply under Ohio Rev. Code § 1345.44:
- All personal information acquired from you—including questionnaires, photos, and background information—will be returned to you by regular mail within 30 days after your contract ends, regardless of reason.
- Performance of your agreement will begin no later than 180 days after the contract date.
- Our Services are available nationwide. If you believe you have moved outside a supported area, contact Customer Success to discuss alternate service options or request a refund.
© Tawkify, Inc. 2025